How to Hard Reset ALCATEL OneTouch Hero 2

Performing Factory Reset ALCATEL OneTouch Hero 2

Factory or Hard (Full) Reset:

It may be necessary to perform a reset if your device fails to respond when buttons are pressed or the screen is tapped.

Warning: 

This will erase all your personal information, any contacts stored on your device and any programs that have been installed. You should only perform a clean boot when all other options have failed to restore your device to an operational state.

Important Instructions:

• If you have an external memory in your device, you must remove it to avoid losing your important data, since the process of hard reset will erase all content in its path.

• As the internal memory can not be removed, I suggest you make a complete backup of your important files, because the hard reset will delete all data types or existing files.

Make sure you have the device charged up to 70%.
 
Hard Reset Via Mobile Keys:

• Turn Off your device.
• Press and hold Volume Up + Power key for few seconds.
• release the Power key when Alcatel logo appears and Keep  holding the Volume Up button until Recovery Mode has shown.
• Select "Wipe data / Factory reset" by using the Volume buttons and press the Power key to confirm.
• Then choose "Yes". Use Volume Down to scroll and Power button to select.
• Select "reboot system now" to restart the phone.
• Done!.

 Hard Reset Via Phone Settings:

• Turn on your phone.
• Go to Settings and then to Backup & reset.
• Tap Factory Data Reset > Reset Phone and choose Erase Everything in order to delete all user data.
• Select OK to confirm.
• Done!.