How to Reset BlackBerry Bold 9000 Series

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Perform a Reset for the RIM BlackBerry Bold 9000


Advisory:

As a security feature, when a RIM BlackBerry is removed from the BlackBerry Enterprise Server, the IT Policies are not removed by performing a master reset (handheld wipe). Only the IT/BES Administrator can remove IT Policies. For more information on IT Policies that cannot be removed from the handheld, please see RIM Technical Knowledge Center: KB04750.


If the security lock is enabled and the password is entered incorrectly 10 times, a master reset will occur.



Instructions:
RIM BlackBerry Bold 9000 Keypad Layout
  
Number Key / Function 
1 Mute: Press and hold to enter standby mode / Play & Pause key
2 Speaker
3 Notification LED
4 Trackball: Press in to select items; Scroll to navigate
5 Volume keys: Press up or down during a call to change volume
6 Escape key: Navigates back one screen
7 End / Power key: Also used to exit applications and navigate to home screen
8 Right Convenience key: Open the Camera / Take a picture (default)
NOTE: For the RIM BlackBerry Bold 9000 Non-Camera device, the right convenience key is set to "Nothing" by default.
9 Backspace / Delete key
10 Enter key
11 Speakerphone key: Press to active speakerphone during a call
12 Right Shift key (CAP): Type capital letters
13 Symbol key
14 Microphone
15 Left Shift key (CAP): Type capital letters
16 Alt key: Type numbers or alternate characters
17 Send / Phone key: Initiates phone call or opens phone application
18 Left Convenience key: Application Switcher (default)
19 Menu key: Expands icon menu from home screen; Opens menu options for current application open.
20 USB port
21 Headset jack

 
Prerequisite
   
Verify content protection is disabled before resetting the BlackBerry.
 
Soft Reset
NOTE: Performing a soft reset stops all applications on the BlackBerry device and will not result in data loss.  Please use the following graphic for key position:

 

Press and hold the ALT key.Press and hold the Right Shift key.Press the Delete key. The device will power cycle indicating that the reset has started, the keys can now be released. Hard Reset
NOTE: Performing a hard reset stops all network, software, and hardware on the BlackBerry device and will not result in data loss.  Press the release button and slide off the battery cover.

   
Remove and re-insert the battery. Replace the battery cover.
NOTE: Reinsert the battery so that the BlackBerry logo faces up and the metal contacts on the battery align with the metal contacts on the BlackBerry.

    
Master Reset (Wipe Handheld)

WARNING: Proceed with caution. A master reset will result in the loss of ALL user data! It is recommended to perform a backup of the RIM BlackBerry data. Press the Menu key, then scroll to and select the Settings icon (to select, press the trackball in):Handheld software version 4.6:   Handheld software version 5.0:   
   Scroll to and select the Options icon:Handheld software version 4.6:   Handheld software version 5.0:  

 Scroll to and select Security Options.

 
 The instructions vary based on the handheld software version being used.  Proceed with one of the following:

 Handheld software version 4.6   Scroll to and select General Settings.

  
   
Press the Menu key, then select Wipe Handheld.

  
The device is going to confirm that the data will be erased. Select Continue.
NOTE: Select "Include third party applications" to include applications which are not included in the original handheld software.

Enter "blackberry" to confirm handheld wipe.

   
   
Handheld software version 5.0  Scroll to and select Security Wipe.

 
Scroll to and select the desired user information to be removed:

WARNING: A master reset will result in the loss of ALL user data!

     
Emails, Contacts, etc.: Delete all user information including messages, media, and PIM informationUser installed Applications: Delete all applications which were not included in the original handheld software.Media Card: Delete all content from a MicroSD memory card.

 Enter the word "blackberry", then scroll to and select Wipe.

 

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